Shipping Policy

At Sophia & Henry Austin, we believe your shopping experience should be smooth, reliable, and worry-free. This shipping policy explains how we handle delivery times, shipping costs, and order tracking, so you always know what to expect.

Delivery Times

We aim to process and ship all orders within 24 to 72 hours after purchase confirmation.
Once shipped, orders typically arrive within 5 to 14 business days.

Delivery times may vary due to:

  • Seasonal demand (e.g., holidays or sale periods)

  • Weather conditions

  • Customs clearance procedures (if applicable)

Free Shipping

Every order at Sophia & Henry Austin comes with free shipping. No minimums, no hidden fees, just the simplicity of knowing that delivery is always on us.

Shipping Method

All products are shipped directly from our trusted suppliers. This allows us to minimize processing times, maintain quality control, and get your items to you as quickly as possible.

Order Processing & Confirmation

  • After placing your order, you’ll receive a confirmation email with all purchase details.

  • Orders are processed and shipped within 24 to 72 hours.

  • As soon as your order is on its way, you’ll receive a tracking number so you can follow your package step by step.

Order Tracking

Every order comes with tracking information. You’ll be able to monitor your shipment online and know exactly when it’s arriving.

Questions & Support

Our customer service team is here to help with any shipping questions.

📧 Email: info@sophiahenryaustin.com
We strive to respond to all inquiries quickly and professionally.

Limitations & Exceptions

While we always do our best to deliver on time, delays may occasionally occur due to:

  • Customs procedures

  • Severe weather conditions

  • Force majeure events

Sophia & Henry Austin cannot be held responsible for such delays, but we appreciate your patience and understanding if they occur.

Conclusion

At Sophia & Henry Austin, we are dedicated to making your shopping experience as effortless as possible, from the moment you place your order to the day it arrives at your door. With free shipping, reliable tracking, and responsive customer support, your order is always in good hands.