Privacy Policy
At Sophia & Henry Austin, we value your trust and attach great importance to protecting your personal data. This privacy policy explains how we collect, use, and safeguard your information. By using our services, you agree to the practices described in this policy.
Collection of Personal Information
To provide you with the best possible shopping experience, Sophia & Henry Austin may collect the following data:
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First and last name
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Shipping and billing address
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Email address
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Phone number
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Payment details
Use of Personal Information
Your personal data may be used for the following purposes:
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Processing and delivering your orders
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Managing payments and preventing fraud
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Communicating about orders, returns, or customer service inquiries
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Sending updates about products, promotions, or events (only with your consent)
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Improving our website, services, and overall shopping experience
Sharing of Personal Information
We do not sell or rent your personal data to third parties. Your information will only be shared in the following situations:
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With trusted service providers who process payments or handle shipping on our behalf
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If required by law or legal proceedings
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To protect the rights, property, or safety of Sophia & Henry Austin, our customers, or the public
Security of Personal Information
We take appropriate technical and organizational measures to secure your personal data against unauthorized access, alteration, disclosure, or destruction. These include:
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Encryption of payment transactions
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Restricting access to personal data to employees and partners who need it to perform their tasks
Retention of Personal Information
We retain personal data only as long as necessary for the purposes described in this policy, including to comply with legal, accounting, or reporting obligations.
Customer Rights
Under applicable privacy laws (such as the GDPR), you have the following rights:
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Right of access: You can request a copy of the personal data we hold about you.
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Right to rectification: You can ask us to correct or update inaccurate or incomplete information.
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Right to erasure: You can request deletion of your personal data, subject to legal retention requirements.
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Right to withdraw consent: You may withdraw your consent for certain processing activities at any time.
To exercise these rights, please contact us (details below).
Cookies and Similar Technologies
Sophia & Henry Austin uses cookies and similar technologies to enhance your browsing experience, remember preferences, and analyze site usage. You can adjust your browser settings to block or delete cookies. Please note that some website functions may not work properly if cookies are disabled.
Changes to this Privacy Policy
We may update this privacy policy from time to time. Updates will be published on this page with a revised date. We recommend checking this page regularly to stay informed about any changes.
Contact Information
For questions about this privacy policy or to exercise your rights regarding your personal data, please contact us at:
Sophia & Henry Austin is committed to respecting your privacy and ensuring your personal data is handled securely and responsibly.